ace65 Terms & Conditions

By accessing, registering on, or using any part of the ace65 platform at https://ace65.bio (hereinafter referred to as "the Platform", "ace65", "we", "us", or "our"), you ("the User", "the Player", "you") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the Privacy Policy and Responsible Gaming Policy incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the ace65 platform. Continued use of the Platform following any amendments constitutes your acceptance of those amendments.

To register and use ace65, you must satisfy all of the following eligibility criteria at the time of registration and throughout your use of the Platform:

• You must be at least 18 years of age. ace65 strictly prohibits use of the Platform by individuals under the age of 18. By registering, you represent and warrant that you are at least 18 years old.
• You must provide accurate, complete, and truthful registration information, including your full legal name, valid Bangladeshi mobile number, and date of birth.
• You may hold only one active ace65 account. Creating or operating multiple accounts — whether under the same name, mobile number, device, IP address, or household — is strictly prohibited.
• You must not be registered as a self-excluded player on ace65 or any related platform, and you must not be subject to any court order or legal prohibition preventing you from gambling.
• You must be using the Platform on your own behalf and not acting as an agent for any third party.

ace65 reserves the right to request identity verification documents at any time, including but not limited to a copy of your national identification card, passport, or utility bill confirming your address. Failure to provide requested documentation within a reasonable period may result in account suspension.

You are solely responsible for maintaining the confidentiality of your ace65 account credentials, including your username and password. You must not share your login details with any third party under any circumstances.

All transactions, bets, and activities conducted under your account are deemed to have been made by you. ace65 shall not be liable for any loss or damage arising from unauthorised use of your account where you have failed to maintain the security of your credentials.

If you suspect that your account has been accessed without your authorisation, you must notify the ace65 support team immediately at [email protected]. ace65 will investigate and take appropriate action, which may include temporarily suspending the account pending the outcome of that investigation.

• Do not use passwords that are easily guessable or that you use on other websites.
• Do not access your ace65 account from shared or public devices without logging out completely after each session.
• Do not allow any other person to operate your ace65 account on your behalf.
• Contact ace65 support immediately if you receive any communications purporting to be from ace65 that appear suspicious or fraudulent.

ace65 accepts deposits and processes withdrawals exclusively through the following supported payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

Deposits: The minimum deposit amount is ৳100. Deposits made via bKash, Nagad, and Rocket are typically credited to your ace65 wallet within minutes of confirmation. ace65 does not charge any deposit processing fees, though your payment provider may apply their own charges.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 15 minutes under normal circumstances, subject to identity verification requirements. Withdrawals will be returned to the same payment method used for the deposit where operationally possible.

• You may only deposit funds from a payment account registered in your own name. Third-party deposits are not permitted.
• ace65 reserves the right to request supporting documentation before processing any withdrawal, including proof of identity and proof of payment method ownership.
• Deposited funds that have not been subject to at least one wagering transaction cannot be withdrawn without completing the applicable wagering requirement associated with any active bonus.
• ace65 reserves the right to refuse, delay, or reverse any transaction that it has reasonable grounds to suspect is fraudulent, involves money laundering, or violates these Terms & Conditions.

ace65 offers bonuses and promotional rewards to eligible players from time to time. All bonuses are subject to the specific terms attached to each individual promotion, as well as the general bonus conditions set out in this clause.

Unless stated otherwise in a specific promotion's terms, the following general conditions apply to all ace65 bonuses:

• Bonus funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from bonus funds may be withdrawn as real money.
• Wagering requirements must be met within the time period stated in the promotion. Bonus funds and associated winnings that have not met the wagering requirement within the stated period will be forfeited.
• ace65 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without prior notice, where it has reasonable grounds to believe the promotion is being abused.
• A player who holds more than one ace65 account is not eligible to claim any bonus on any account. All bonuses on duplicate accounts will be cancelled and any associated winnings forfeited.
• Bonuses are personal to the account holder and may not be transferred to another player or account.

The following activities are strictly prohibited on the ace65 platform. Engaging in any of the conduct listed below constitutes a material breach of these Terms & Conditions and may result in immediate account suspension, permanent ban, and forfeiture of all account balances:

• Using automated software, bots, scripts, algorithms, or any artificial intelligence tool to place bets, make deposits or withdrawals, or otherwise interact with the Platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or sports betting market.
• Exploiting software errors, glitches, or technical vulnerabilities in the Platform. Any winnings derived from a known or suspected error are void.
• Using the Platform for any form of money laundering or financial fraud, including depositing funds originating from illegal activities.
• Attempting to access another player's account without authorisation.
• Engaging in chargebacks or payment disputes in bad faith after placing bets with deposited funds.
• Registering while self-excluded or knowingly allowing a self-excluded individual to use your account.

ace65 employs automated and manual monitoring systems to detect prohibited activity. Where prohibited activity is detected, ace65 reserves the right to void affected bets, withhold winnings, and report conduct to relevant financial institutions where required by applicable law.

ace65 is committed to promoting safe and responsible gambling. Gambling is intended to be a form of entertainment. If gambling stops being enjoyable or begins to feel compulsive, we strongly encourage you to make use of the responsible gaming tools available within your ace65 account.

The following tools are available to all ace65 account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you may deposit into your ace65 account.
• Session Time Controls: Set a maximum duration for each gambling session, after which you will be automatically logged out.
• Cooling-Off Period: Take a short break from gambling by temporarily suspending your account for a defined period of between 24 hours and 30 days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ace65 platform. Once a self-exclusion request is confirmed, it cannot be reversed for a minimum of six months.

Gambling is strictly for adults aged 18 and above. If you believe that your gambling is causing harm to yourself or others, please contact the ace65 support team at [email protected]. For more information, please read the full Responsible Gaming Policy available at ace65.bio/responsible-gaming.

The following rules apply to all sports betting activity conducted on the ace65 platform, including cricket (BPL, IPL, T20 World Cup, international fixtures), football, kabaddi, snooker, and all other available sports markets:

• All bets are accepted subject to the rules of the relevant sport and the specific market rules displayed on the ace65 betting interface at the time the bet is placed.
• ace65 reserves the right to limit, refuse, or cancel any bet at its discretion, including where it suspects irregular betting patterns or where a market has been opened in error.
• In the event of a match or event being postponed, abandoned, or declared void by the governing body, bets will be settled according to the specific market rules applicable to that event.
• Live in-play betting is available on selected markets. ace65 accepts no responsibility for network delays or connectivity issues affecting the placement of in-play bets.
• Winnings from sports betting will be credited to your ace65 account balance following official settlement of the relevant event by the governing body.
• Where an obvious error has been made in the pricing of a market (a "palpable error"), ace65 reserves the right to void affected bets at its sole discretion.

The casino and slot games available on ace65 are provided by third-party software providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The outcome of all casino games is determined by certified Random Number Generator (RNG) technology or, in the case of live dealer games, by physical game outcomes supervised by licensed dealers.

• The Return to Player (RTP) percentage for each slot game is determined by the game provider and is disclosed within the individual game's information screen.
• In the event of a disconnection during a game round, the game will resume from the point of disconnection upon reconnection where technically possible. ace65 is not liable for losses resulting from connectivity failures outside its reasonable control.
• Game malfunctions void all pays and plays. Where a game malfunction is confirmed, the affected round will be declared void and any stake involved will be refunded to the player's account balance.
• Live casino games are governed by the rules displayed within each individual game interface. Players are responsible for familiarising themselves with the rules of each game before placing real-money wagers.

All content on the ace65 platform, including but not limited to text, graphics, logos, icons, images, game interfaces, software, and the overall design and layout of the website, is the property of ace65 or its content and software providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ace65 platform for your personal entertainment purposes only. You must not copy, reproduce, distribute, transmit, broadcast, display, sell, licence, or otherwise exploit any content from the ace65 platform for any other purpose without the prior written consent of ace65.

To the fullest extent permitted by applicable law, ace65 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to losses arising from:

• Betting or gaming losses, whether resulting from skill, chance, or the outcome of any event.
• Technical failures, server downtime, or connectivity issues beyond ace65's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain credential confidentiality.
• Errors in odds, game outcomes subsequently corrected, or palpable pricing errors.
• Delays in processing deposits or withdrawals caused by third-party payment providers including bKash, Nagad, or Rocket.

ace65's total aggregate liability to you in connection with any claim arising out of your use of the Platform shall not exceed the total amount deposited by you into your ace65 account during the 30-day period immediately preceding the date on which the claim arose.

ace65 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection, storage, and use of your personal data as described in the Privacy Policy.

ace65 uses your personal data for account management, identity verification, payment processing, fraud prevention, responsible gaming monitoring, and customer support purposes. ace65 does not sell your personal data to third parties for marketing purposes. For full details of how your data is collected, used, stored, and protected, please read the ace65 Privacy Policy.

ace65 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where material changes are made, ace65 will endeavour to provide reasonable notice to registered players via the email address or mobile number associated with their account, or via a prominent notice on the Platform.

It is your responsibility to review these Terms & Conditions periodically. The version of the Terms & Conditions published on the Platform at any given time is the version that governs your use of the Platform from that date forward. Continued use of the Platform following the publication of amended terms constitutes your acceptance of those changes.

These Terms & Conditions are written in the English language. In the event of any inconsistency or dispute regarding the interpretation of these terms, the English-language version shall prevail.

In the event of a dispute between you and ace65 regarding any bet, game outcome, account decision, or these Terms & Conditions generally, you should first contact the ace65 support team at [email protected] to seek informal resolution. ace65 will use reasonable efforts to resolve disputes promptly and fairly.

ace65 is committed to providing a fair and transparent dispute resolution process. All decisions regarding game outcomes produced by certified RNG technology or live dealer results are final and not subject to reversal absent evidence of a technical malfunction.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the ace65 platform, please contact the support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Typically within 2 hours for general queries; within 24 hours for complex account or payment disputes

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please also contact the support team directly at [email protected]. All responsible gaming requests are treated as a priority and actioned promptly.