At ace65, we believe gambling should always be a source of entertainment — never a cause of financial stress or personal harm. This page outlines every tool, resource, and commitment we have in place to keep every Bangladesh player safe, informed, and in control.
ace65 is proud to serve thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We take that responsibility seriously. Responsible gaming is not an afterthought at ace65; it is a foundational principle that shapes how we design our platform, train our support team, and develop our player tools.
Gambling with ace65 should always feel fun, controlled, and within your personal budget. The moment it stops feeling that way, we want you to know that practical help is immediately available — both through the tools built into your ace65 account and through our dedicated support team, available around the clock.
This page is designed to be a clear, honest guide. Whether you want to set personal limits, take a short break, or permanently exclude yourself from the platform, the process is straightforward, free of charge, and actioned promptly by the ace65 team.
If you feel that gambling is negatively affecting your finances, relationships, or mental health, please contact the ace65 Responsible Gaming team immediately at [email protected]. Our team is available 24 hours a day, seven days a week, and all responsible gaming requests are treated as the highest priority.
Every ace65 account comes with a full suite of responsible gaming tools at no cost. These are available to every player at any time, directly through the account settings or by contacting the support team.
Set a maximum amount you can deposit into your ace65 account over a daily, weekly, or monthly period. Once a limit is reached, no further deposits are accepted until the period resets. Lowering a deposit limit takes effect immediately. Increasing a limit requires a 7-day cooling period before it becomes active, giving you time to reconsider.
Define a maximum duration for each gaming session. When your session limit is reached, ace65 will automatically log you out of the platform. You will receive a visual alert five minutes before your session limit expires so you are never caught off guard. Session limits reset at midnight Bangladesh Standard Time (UTC+6).
Enable periodic on-screen reminders that display how long you have been playing and a summary of your net wins or losses during the current session. Reality checks can be set to appear every 15, 30, or 60 minutes. They are a gentle but effective way to stay aware of time and spending without interrupting the flow of play.
Take a short, temporary break from gambling by suspending your ace65 account for a defined period of between 24 hours and 30 days. During a cooling-off period, you will not be able to log in, deposit, or place bets. The cooling-off period is enforced immediately upon request and cannot be shortened once activated.
If you feel you need a longer break or wish to stop gambling entirely, the ace65 self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period. Any remaining balance at the time of self-exclusion will be returned to your registered bKash or Nagad account.
Set a cap on the total amount you are prepared to lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account will be temporarily suspended for the remainder of that period — protecting your bankroll and ensuring that one bad session cannot spiral beyond what you have budgeted. All loss limits are configurable directly in your account settings.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that is becoming harmful. If several of these apply to you, we strongly encourage you to use ace65's responsible gaming tools or reach out to our support team.
Honest answers to these questions can help you evaluate whether your gambling habits remain healthy and within your control. If you answer "yes" to three or more of these questions, we recommend reaching out to the ace65 support team for guidance.
If you answered "yes" to three or more questions: We encourage you to contact the ace65 Responsible Gaming team at [email protected]. Our team can walk you through the available tools — including deposit limits, cooling-off periods, and self-exclusion — and point you toward appropriate external support resources where needed.
Responsible gaming is not simply a compliance requirement at ace65 — it is an active, ongoing commitment embedded in how we build our platform and how our team operates every single day. Here is what we do to protect our players across Bangladesh.
Activating any responsible gaming tool on ace65 is quick and straightforward. You have two options: manage tools directly via your account settings, or contact the support team who will action any request immediately on your behalf.
Once a self-exclusion request has been processed by ace65, the exclusion cannot be shortened or reversed before the end of the chosen exclusion period — even if you change your mind. This is an intentional design feature, not a restriction. The fixed period exists to give you the genuine, uninterrupted break you need. If you have an urgent query about an active self-exclusion, please email [email protected].
Responsible gaming tools are built into every ace65 account. If you are ready to enjoy the platform safely, explore our games — or review our FAQ for any questions you may have.
18+ only. Gambling should be entertaining. Please use our tools to keep it that way.