ace65 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, or stored by ace65 (hereinafter referred to as "ace65", "we", "us", or "our") in connection with the operation of the ace65 online casino and sports betting platform at https://ace65.bio (the "Platform"). This Policy applies to all registered players, account applicants, and visitors to the Platform.

ace65 is committed to protecting the privacy of every individual who interacts with our Platform. We recognise that players in Bangladesh share sensitive personal and financial information with us when they register and transact on ace65, and we take the responsibility of safeguarding that information seriously.

By registering an account on the ace65 Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Privacy Policy, you must immediately cease using the ace65 Platform.

ace65 acts as the data controller in respect of personal data collected through the Platform. As data controller, ace65 determines the purposes for which, and the means by which, your personal data is processed.

If you have any questions or concerns about this Privacy Policy or the manner in which your personal data is processed, you may contact the ace65 Data Privacy team using the following details:

• Platform Name: ace65
• Website: https://ace65.bio
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week

ace65 collects personal data from you in the following ways: directly from you when you register an account, make deposits or withdrawals, contact customer support, or interact with the Platform; and automatically through the use of cookies and similar tracking technologies when you browse the Platform.

The categories of personal data we may collect include:

ace65 uses the personal data we collect for the following clearly defined purposes:

• Account Registration and Management: To create and administer your ace65 account, verify your identity, and maintain accurate records of your account status and activity.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers, and to maintain transaction records for accounting and dispute resolution purposes.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years, to confirm that your payment methods are registered in your own name, and to comply with anti-money laundering obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities on the Platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling behaviour and to enforce deposit limits, cooling-off periods, and self-exclusion requests in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the design, functionality, and content of the ace65 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ace65 products and features — only where you have given your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce the ace65 Terms & Conditions.

ace65 processes your personal data on the basis of one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and ace65 — specifically, to operate your player account, process your transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is necessary for ace65 to comply with its legal obligations, including anti-money laundering requirements, age verification obligations, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of ace65, including fraud prevention, platform security, and improving our services — provided those interests are not overridden by your fundamental rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ace65 uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on the Platform, to maintain your session when you are logged in, to remember your preferences, and to collect anonymised analytics data about how the Platform is used.

The following categories of cookies are used on the ace65 Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and security token validation. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are encountered. This data helps ace65 improve the Platform's performance and usability.
• Functionality Cookies: These cookies remember choices you make on the Platform, such as your display preferences, to provide a more personalised experience during your visit.
• Targeting and Marketing Cookies: These cookies may be used to present you with relevant promotional offers based on your browsing and gaming activity on the Platform. They are only used where you have provided consent.

You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ace65 Platform, including your ability to maintain a login session.

ace65 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum data necessary to process your deposits and withdrawals — typically your registered mobile number and transaction reference. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Third-party Know Your Customer (KYC) and age verification service providers may receive your identity documents and personal details to verify your eligibility to use the Platform. These providers are contractually bound to process your data securely and only for verification purposes.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data necessary to deliver their games on the ace65 Platform. No financial data is shared with game providers.
• Fraud Prevention and Security Services: Specialist fraud detection partners may receive technical and transactional data to assist ace65 in identifying and preventing fraudulent activity on the Platform.
• Legal and Regulatory Authorities: ace65 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory request.
• Professional Advisers: Lawyers, auditors, and other professional advisers acting on behalf of ace65 may have access to personal data on a strictly confidential basis where necessary to provide their services.

ace65 operates the Platform with the primary goal of serving players based in Bangladesh. Some of our third-party service providers, including game software providers and technical infrastructure partners, may process personal data in countries other than Bangladesh.

Where personal data is transferred outside Bangladesh, ace65 takes appropriate steps to ensure that such transfers are conducted in accordance with applicable data protection principles, including by entering into data processing agreements with relevant service providers that contain obligations to protect your personal data to a standard consistent with this Privacy Policy.

By using the ace65 Platform, you acknowledge and consent to the potential transfer of your personal data to third-party service providers located outside Bangladesh, where necessary to deliver the services you have requested.

ace65 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years following permanent account closure, in order to comply with anti-money laundering and record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
• Customer Support Communications: Retained for three years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your active consent, plus a reasonable period thereafter to demonstrate compliance with consent obligations.
• Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes. Personally identifiable technical data is retained for a maximum of 12 months.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ace65 will securely delete, destroy, or irreversibly anonymise that data.

ace65 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ace65 Platform.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls limiting data access to authorised personnel only, on a strict need-to-know basis.
• Continuous monitoring of our systems for unusual access patterns, intrusion attempts, and potential data breaches.
• Regular internal security reviews and vulnerability assessments of the ace65 Platform.
• Mandatory data security training for all ace65 personnel who handle personal data.

While ace65 takes every reasonable precaution to protect your personal data, no digital platform can guarantee absolute security against all conceivable threats. You are also responsible for protecting your own account credentials — please refer to the Account Security section of the ace65 Terms & Conditions for guidance on keeping your login details safe.

Subject to applicable law, you have the following rights in respect of the personal data that ace65 holds about you. To exercise any of these rights, please contact the ace65 support team at [email protected]. We will respond to your request within a reasonable period and in any event within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that ace65 holds about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by ace65 be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that ace65 delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You have the right to request that ace65 restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where ace65 relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that took place before your withdrawal.

ace65 will not charge a fee for handling data rights requests except in cases where requests are manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.

The ace65 Platform is strictly for adults aged 18 years and above. ace65 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that your child has registered on the ace65 Platform or has otherwise provided personal data to us, please contact the support team immediately at [email protected]. We will investigate and take prompt action to address the matter.

ace65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where material changes are made, ace65 will provide reasonable notice to registered players via the mobile number or email address associated with their account, or via a prominent notice on the Platform.

The version of this Privacy Policy published on the ace65 Platform at any given time is the version currently in effect. The "Last Updated" date at the top of this document will be revised whenever the Policy is amended. We encourage you to review this Privacy Policy periodically to stay informed about how ace65 protects your personal data.

Continued use of the ace65 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which ace65 processes your personal data, please contact the ace65 Data Privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Policy Query" or "Data Rights Request" in your subject line for prompt routing
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Within 30 calendar days for formal data rights requests; within 24 hours for general privacy queries

ace65 is committed to resolving all privacy-related queries and requests promptly, fairly, and transparently. If you are not satisfied with our response to a privacy complaint, you may have the right to refer your complaint to an appropriate regulatory or supervisory authority in your jurisdiction.